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Dialer Platform Engineer at OneMain Financial | JobVerse
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Dialer Platform Engineer
OneMain Financial
Website
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Dialer Platform Engineer
South Carolina, United States of America
Full Time
3 hours ago
No H1B
Apply Now
About this role
Role Overview
Build and configure outbound dialer campaigns across legacy and CCaaS platforms
Design and manage calling lists, including segmentation, suppression, and dynamic rule application
Implement pacing, retry logic, and time-zone controls based on campaign strategy
Analyze campaign performance metrics (e.g., contact rate, penetration, abandon rate)
Troubleshoot and resolve issues impacting dialing performance in real time
Collaborate with Strategy, Compliance, and IT teams to align configurations with business goals
Maintain documentation for campaign builds and updates to ensure audit-readiness
Requirements
HS Diploma / GED
Minimum 2 years’ experience working in outbound dialing platforms (e.g., Alvaria, NICE, Genesys)
Ability to work with complex datasets and segmentation logic
Familiarity with regulatory dialing restrictions (e.g., TCPA, FDCPA)
Adaptability to support multiple lines of business simultaneously
Knowledge of call center operations and metrics (e.g., service level, average handle time, occupancy)
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Apply Now
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