Director, Patient Access

Role Overview

• Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
• Will provide direction to all admitting and registration teams across all entry points.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
• Promotes team-building relationships in all areas of responsibility.
• Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
• Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities.
• Promotes a culture of two-way communications and creates opportunities for staff participation.
• Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Directs hiring and training for leadership and patient access staff.
• Manages the budget.
• May be required to perform other job-related duties as requested.

Requirements

• Bachelor’s degree or equivalent work experience
• 3 + years of leadership experience
• 3+ years of Patient Access experience
• Experience in healthcare provider finance operations or similar service environment required
• Demonstrated use of KPIs to drive and track team performance
• Financial and project management experience required
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to work in a fast-paced environment
• Able to travel weekly, Mon
• Fri, to various sites within our client footprint
• CRCR certification required within first 9 months of hire
• CHAM preferred

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement