Key skills
Communication
About this role
Role Overview
- Support daily store operations while upholding the company’s commitment to exceptional customer service
- Responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers
- Serve as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Represent the company with professionalism in appearance, communication, and conduct
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
- Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
- Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
- Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment