Security Officer

Role Overview

• The Security Officer is responsible for ensuring the safety and security of guests, employees, and property
• Proactive patrolling, incident response, and enforcement of company policies and safety procedures
• Respond promptly and effectively to all emergency situations including fire, medical, criminal activity, environmental hazards, and other life safety issues
• Conduct continuous patrols throughout the property to monitor and report on safety hazards, policy violations, suspicious activity, and facility deficiencies
• Ensure personal safety and the safety of others while responding to incidents
• Maintain regular communication with the Manager on Duty (MOD) and other designated supervisors throughout the shift
• Comply with directives from the Front Office Manager or Guest Services Manager unless clarification is required from Security leadership
• Accurately document all incidents, investigations, and event responses using designated software and provide supporting photos and witness statements when applicable
• Process and secure Lost and Found items in accordance with company policy
• Assist in the development and execution of emergency preparedness procedures
• Maintain a cooperative working relationship with local law enforcement agencies
• Address and resolve guest concerns in a courteous and professional manner
• Enforce property rules, issue trespass notices with required approvals, and ensure compliance with all relevant gaming laws
• Monitor and protect company assets, investigate losses, and escalate findings as appropriate
• Provide timely assistance to injured employees or guests and coordinate emergency medical response
• Collaborate effectively with all departments and contribute to team goals
• Promote guest satisfaction through attentive service and safety awareness
• Uphold company values, maintain professionalism, and serve as a role model to fellow associates
• Perform other duties as assigned by the Security Sergeant or other department leadership

Requirements

• High school diploma or GED
• Minimum of 1 year of prior experience in security, law enforcement, or military service (preferred)
• Must be fluent in English and capable of communicating clearly with guests and team members
• Strong written and verbal communication skills
• Ability to follow instructions in written, verbal, or diagram form
• Excellent customer service and interpersonal skills
• Basic computer literacy and ability to complete electronic reports accurately
• Must be at least 21 years of age
• Required Work Cards: First Aid/CPR/AED Certification, Valid Nevada Gaming License, Valid Nevada Driver’s License, Current Alcohol Awareness Card (TAM Card)