Call Center Representative

Role Overview

• Support the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients.
• Help patients navigate through the managed care system.
• Responsible for the resolution of customer inquiries through multiple channels.
• Upkeep of resources to remain current and coordination of special projects and events.

Requirements

• 1 year of Customer service experience.
• 1 year of medical office or health care experience (preferred).
• Basic experience with electronic medical records and/or computerized billing systems (preferred).
• Medical terminology experience (preferred).

Benefits

• Comprehensive benefits package including health care benefits (medical, dental, vision)
• 401(k) Savings Plan with employer matching
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources