Customer Service Team Lead — German, English

Role Overview

• Provide operational and disciplinary leadership of a team in line with qualitative and quantitative project goals
• Conduct regular employee meetings on technical, organizational and performance-related topics
• Plan and run team meetings
• Monitor performance, ensure quality control and coach team members
• Actively contribute to and optimize project processes
• Ensure and improve productivity and profitability

Requirements

• Fluent German, spoken and written
• Good command of English, spoken and written
• Proficient with MS Office
• Strong judgment and assertiveness
• Structured, performance
• and revenue-oriented working style
• High self-motivation, strong commitment and ability to work independently

Benefits

• Full-time freelance role based in North Macedonia
• Remote work from day one under a BYOD (Bring Your Own Device) model — you work with your own equipment
• Dynamic, innovative work environment with flat hierarchies