Brand Communications Strategist

Role Overview

• Are you passionate about sustainability and strategic brand communication?
• Do you thrive in structured, fast-paced environments where clarity, consistency, and customer experience matter?
• We are seeking a Brand Communications Strategist (Omnichannel) to architect and operationalise a scalable customer communication ecosystem within a growing clean energy organisation.
• This role is responsible for translating brand strategy into structured, lifecycle-based communication frameworks across onboarding, billing, customer education, engagement, and retention.
• The successful candidate will ensure that every customer touchpoint reinforces brand positioning, builds trust, and delivers clear, compliant messaging.
• This is a strategic and systems-oriented role focused on long-term communication architecture rather than campaign execution alone.
• Act as custodian of brand voice across all lifecycle communications
• Audit and standardise customer-facing messaging across business units
• Develop and maintain communication guidelines and governance frameworks
• Ensure alignment between brand positioning and operational messaging
• Design structured communication journeys across the full customer lifecycle
• Develop scalable messaging frameworks for web, email, support content, product communications, and campaigns
• Identify customer friction points and improve clarity through messaging optimisation
• Ensure communications are accurate, timely, and aligned with regulatory and operational requirements
• Partner with Marketing, Growth, Customer Experience, Product, and Operations to align messaging with evolving business objectives
• Translate complex product, regulatory, and operational information into accessible customer language
• Establish structured workflows to maintain stakeholder alignment and delivery discipline
• Leverage performance data and customer insights to refine communication strategies
• Balance creative storytelling with operational precision
• Maintain high standards for clarity, compliance, and brand consistency

Requirements

• 4–7+ years’ experience in brand communications, lifecycle marketing, or messaging strategy
• Demonstrated experience building structured communication systems at scale
• Strong understanding of brand governance and voice development
• Proven ability to convert strategy into repeatable operational frameworks
• Experience working across cross-functional, distributed teams
• Strong project management and execution capability

Benefits

• Remote Work
• Initially, it is required to have a personal computer and a reliable internet connection.
• Company-provided equipment will be given after three months.
• Health Maintenance Organization (HMO) coverage.
• Additional compensation for night shifts.
• Benefits as mandated by the government.
• A stable, long-term career opportunity.