Managing product feature lifecycles, which includes responding to production support issues and handling change requests.
Engaging directly with business partners to define and agree upon necessary changes, covering requirements gathering, design, delivery timelines, and testing plans.
Focusing on optimizing and enhancing their team's platforms, seeking out opportunities for process improvement and automation using technical and analytical skills.
Taking ownership of the partial delivery of system or tool changes, including the execution of configuration updates and building low to medium complexity solutions and bug fixes.
Working with cross-functional teams to translate their needs into effective platform solutions, and using data and reporting to suggest actionable insights for data-driven decisions.
Operating with minimal supervision, demonstrating advanced knowledge of business principles, and independently creating critical deliverables such as detailed process flows, controls documentation, and project plans for single-stakeholder projects.
Collaborating with team members to manage and prioritize tasks based on deadlines and proactively documenting delivery risks and recommending mitigation strategies.

6+ years of professional experience with proven enterprise-grade systems implementations, IT consulting or similar field leveraging advanced platform integrations
Proven experience with Agentic AI workflows and platforms
Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms including Contentstack and taxonomy platforms, with Graphite as preferred platform
Knowledge of data modeling, business intelligence tools (e.g., Tableau, Looker), and enterprise reporting best practices.
Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.
Adept at contributing to complex projects, simplifying technical concepts, and promoting operational excellence.
Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops.
Exemplifies strong communication fundamentals.
Proficient in designing and implementing data management strategies to ensure data integrity.
Identifies opportunities for product improvements and standardizes processes, obtaining necessary buy-in from stakeholders.
Experience with productivity tools such as Google Workspace, JIRA, Asana, Slack, etc.

Business Solutions Engineer, Agentic AI

Key skills