Drive operational excellence by implementing efficient, standardized, and secure practices across all aspects of Commercial Excellence (CE) technology management.
Oversee CRM user management by owning the user setup process, managing security roles, enforcing appropriate access controls, and maintaining service accounts.
Manage CE team–owned Power Platform environments and licenses, including provisioning, copying, deleting, and storage management.
Lead Software Development Life Cycle (SDLC) ceremonies to ensure effective delivery and team alignment.
Research, recommend, and implement automated testing solutions in collaboration with the broader team to improve quality and reliability across the platform.

Bachelor’s degree in information systems, Computer Science or related field or equivalent work experience
5+ years of experience with Power Platform/Dynamics 365 CE
3+ years working in technical support/operations roles
Demonstrated expertise in understanding workflows and business processes, identifying issues and providing solutions that leverage CRM relevant technologies

Platform Owner Lead – Commercial Excellence Operations

Key skills