Contact Center Executive, German

Role Overview

• Provide excellent customer service.
• Attend clients’ queries via phone and email, being proactive, courteous, and helpful.
• Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines.
• Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty.
• Identify and suggest improvement opportunities during daily work.
• Negotiate appropriate compensation, refunds, and solutions.

Requirements

• Fluency in English and German (written and spoken).
• Spanish language knowledge is an advantage.
• Flexibility to support Global Support team members as required.
• Excellent time management skills and ability to work under pressure in a fast-paced environment.
• Strong communication and negotiation skills to find solutions that work best for all parties.

Benefits

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.