Key skills
GoProblem Solving
About this role
Role Overview
- Acting as main contact for incidents and/or service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Performing qualified registration of incidents and service requests
- Providing accurate information to other infrastructure support teams (2nd level support)
- End-to-end tracking of tickets
Requirements
- Bachelor’s degree in technical/non-technical fields would be nice to have
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Promptitude, proactivity and customer-oriented mindset
- An ITIL qualification is preferable but not essential
- Excellent command of both spoken and written German and English
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families