Act as the interpreter between business stakeholders and technical teams
Work closely with all parts of the delivery team
Engage directly with customers
Elicit, understand, and document requirements and acceptance criteria
Translate client needs into well‑defined backlog items
Ensure user stories meet the Definition of Ready with complete acceptance criteria
Facilitate communication and collaboration across the agile delivery team
Create, organize, link, and prioritize the product backlog
Support Product Owners with product vision, roadmap development, and strategic planning
Drive and support planning activities such as sprint planning, refinement, and release planning
Manage scope, expectations, dependencies, and commitments throughout delivery
Participate in and support high‑level acceptance test activities

Required certifications
ICAgile or Certified Scrum Master (CSM)
ServiceNow Certified System Administrator (CSA)
3+ years in software delivery, with 1+ year in ServiceNow
3+ years of Business Analyst experience
3+ years using Jira or similar tools to own and manage a backlog (features, user stories, acceptance criteria, prioritization, refinement)
3+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non‑functional requirements
3+ years documenting as‑is/to‑be process flows, sequence diagrams, value stream maps, user personas, and related artifacts
Active secret clearance

ServiceNow Business Analyst

Key skills