Returns & Claims Associate

Role Overview

• Register, review, and resolve customer and partner claims across multiple categories
• Validate claim eligibility based on internal policies, contracts, and business rules
• Collect, review, and assess supporting documentation
• Drive claims to resolution within defined SLAs
• Coordinate physical and non-physical returns where applicable
• Validate return requests and approvals
• Track return status and ensure accurate system updates
• Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams
• Ensure correct financial handling of claims, including credits, refunds, and reimbursements
• Track and analyze claim volumes, root causes, resolution times, and outcomes
• Provide clear, timely, and professional updates on claim status and outcomes

Requirements

• Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams
• English – minimum B2 level (both written and spoken) for effective communication with internal teams and customers.
• 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
• Strong analytical and problem-solving skills
• High attention to detail and a structured working style
• Ability to manage multiple claim types and priorities in parallel
• Clear written and verbal communication skills.

Benefits

• Remote work flexibility
• Company-provided laptop and tools to set you up for success
• Language learning support – improve or learn new languages
• Collaborative and supportive team environment
• Professional growth and development opportunities, including training and skill enhancement
• Corporate events and team-building activities
• Corporate Bonuses