Design and implement internal systems across departments: project management, sales ops, delivery, creative ops, finance, recruiting, etc.
Collaborate with COO to lead weekly operational “sprints” focus on one system per week, ship it, QA it, and roll it out
Interview team members, map pain points, and translate into clear process improvements.
Build and manage system documentation SOPs, workflows, visual maps, and internal training
Work across multiple tools: ClickUp, Airtable, Zapier, Notion, Pipedrive, Loveable, Make, n8n, and others
Create architecture and process logic for internal automations and inter-tool workflows
Help shape the portfolio operating model, how brands work together, share services, and scale.
Coordinate with department leads (Sales, UGC, Influencer, Creative, AMs, Finance) to implement and refine systems.
Eventually, help manage and mentor future ops hires as the team grows.

6+ years of experience in operations, systems design, or product management
Deep proficiency in building with tools like ClickUp, Airtable, Zapier, Notion, Pipedrive, Make, Loveable, n8n
Experience managing operations across multiple teams or companies
Strong documentation skills — clear SOPs, visual workflows, and internal guides are second nature to you
A user-experience mindset — you build systems that are thoughtful, intuitive, and usable
High standards for quality, detail, and follow-through
Experience working in agile/sprint-based operations environments
Past experience managing or mentoring operations team members

Five fast-growing companies under one portfolio
200+ team members globally
Work directly with the COO, CEO, and Chief Creative Officer
High-paced, entrepreneurial environment
Most systems are being rebuilt. This is a hands-on role where your work becomes the new standard

Head of Operations

Key skills