As part of a multi-person After Sales & Maintenance team, you will independently provide expert advice and support to customers by phone and e-mail
You will act as the interface to internal and field sales teams as well as external partners
Preparing service and maintenance quotes and handling order processing are part of your responsibilities
You commission and schedule external service providers
You analyze and process incoming fault reports and manage these and service requests in the ticketing system
You contribute to the development and optimization of customer service processes
As deputy team leader, you support the team leader and represent them during their absence

Completed commercial vocational training (e.g., wholesale and foreign trade clerk, freight forwarding clerk) or an equivalent qualification, ideally combined with an affinity for technical products
Experience in customer service and/or project management
Strong service orientation and excellent communication skills, with enjoyment of telephone communication and dealing with demanding and international customers/partners; a competent and professional demeanour
Very good German skills, both written and spoken, as well as good English skills; routine use of common MS Office programs and ERP systems
Hands-on mentality combined with an independent, highly conscientious and goal-oriented working style, plus teamwork and composure even under high workloads

Remote work up to 2 days per week
Attractive, market-based salary and 30 days of vacation
Capital-forming benefits and the option of a company bike
Biweekly team lunch paid by the company
A modern, ergonomic workstation including water, coffee, tea and fruit
Company parking directly outside the door
Use of pool/rental vehicles for on-site visits
A secure position with long-term prospects in a future-oriented industry
Comprehensive onboarding within the team, a positive working atmosphere and shared activities such as a summer party and Christmas celebration
Varied tasks with clear structures
Internal and external training and development opportunities for professional and personal growth
A respectful corporate culture with flat hierarchies and innovative projects

Senior Customer Service Representative

Key skills