Key skills
SFDCSalesforceCRMProject ManagementPresentation SkillsCustomer SuccessSales
About this role
Role Overview
- Establish strong relationships with assigned customers
- Partner with cross functional teams to ensure the customer receives maximum value
- Consult with clients to define goals and metrics
- Collaboratively work with sales partners to achieve revenue targets
- Monitor customer health metrics
- Identify CSQL’s during customer check-ins
- Leverage technology and data to increase efficiencies
Requirements
- 3+ years’ experience as a Customer Success or Sales Account Manager
- Excellent written, verbal and presentation skills
- Preferred Bilingual (Spanish)
- Strong organizational skills with project management experience
- Capability to build trust, rapport, and strong client relationships
- Strong analytical skills with problem-solving attitude
- CRM experience (Salesforce.com) + CSM platform experience (Gainsight)
Tech Stack
- SFDC
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Meeting-free Friday afternoons