Customer Contract Manager

Role Overview

• Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times
• Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements
• Identifies financial risks, assessing budget impacts, and validating all contract changes
• Provides clear analysis and recommendations to internal stakeholders and Project Leads
• Proactively communicates financial and contractual issues, escalates material deviations
• Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models
• Effectively negotiates with Customers to achieve mutually acceptable financial outcomes
• Drives quarterly contracting targets through active workload management
• Contributes to team effort and takes self-initiative to accomplish individual targets
• Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects
• Attends face-to-face meetings or calls with Project Leads and Customers as needed
• Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes
• Working consistently within the department’s metrics/timelines for completion of documents and related tasks
• Follows all CCM review processes and strives to consistently deliver a quality product
• Evaluates contracts for completeness and accuracy by comparing to department guidelines
• Maintains a high level of flexibility
• Proactively creates and resets priorities as the need arises
• Identifies and raises issues before they become critical and adjusts quickly to organizational changes

Requirements

• BA/BS degree in Business Administration, Finance or Legal field
• Minimum of 2 to 5 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment
• Must be customer-centric, self-motivated, and proactive
• Flexibility in responding to job demands
• Excellent problem-solving skills and above average attention to detail
• Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills
• Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager
• Demonstrates effective time management skills
• Ability to prioritize multiple tasks with management guidance and oversight
• Excellent interpersonal, verbal and written communication skills
• Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments
• Ability to consistently perform and deliver a high-quality work product
• Excellent organizational skills with ability to prioritize multiple tasks
• Ability to work well under pressure and adapt to changing priorities
• Professional ability to interact with individuals at all levels and different personalities

Benefits

• Career development and progression
• Supportive and engaged line management
• Technical and therapeutic area training
• Peer recognition and total rewards program
• Total Self culture for authentic self-expression