Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
Ensure documentation is accurate, consistent, and adheres to company style guides and standards
Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
Collaborate with cross-functional teams to identify documentation needs and prioritize projects
Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
Use analytics and user feedback to continuously improve documentation usability and clarity
Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management
Requirements
Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred
7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry
Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture
Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360)
Ability to quickly learn and understand complex technical concepts
Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools
Strong attention to detail and ability to produce high-quality work with minimal oversight
Ability to work independently and as part of a team
Excellent organizational and time-management skills.
Benefits
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.
You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.