Senior Technical Writer

Role Overview

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
• Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
• Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
• Ensure documentation is accurate, consistent, and adheres to company style guides and standards
• Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
• Collaborate with cross-functional teams to identify documentation needs and prioritize projects
• Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
• Use analytics and user feedback to continuously improve documentation usability and clarity
• Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

Requirements

• Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred
• 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry
• Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture
• Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360)
• Experience creating microlearning assets (short videos, tooltips)
• Excellent written and verbal communication skills
• Ability to quickly learn and understand complex technical concepts
• Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools
• Strong attention to detail and ability to produce high-quality work with minimal oversight
• Ability to work independently and as part of a team
• Excellent organizational and time-management skills.

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.
• You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.