Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms.
Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress.
Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations.
Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement.

Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations or Marketing
Strong proficiency in Microsoft Excel
Excellent attention to detail and organizational skills
Strong written and verbal communication skills
Self-starter who is comfortable working independently in a remote environment
Intellectual curiosity and a willingness to learn new tools and technologies quickly
Familiarity with AI and large language model tools (e.g., Claude, Copilot) (bonus)
Working knowledge of SQL (bonus)
Exposure to Python or other scripting languages (bonus)
Interest in data analysis, business systems, or process improvement (bonus)

Analytics & Operations Customer Success Internship

Key skills