Ensure that customers get the maximum value from and easily use our products and subscriptions.
Support customers by responding within the designated service-level agreement to inquiries.
Handle direct customer engagement via phone, web, ensuring professional, and empathetic communication.
Exceed customer expectations by providing outstanding customer service.
Collaborate with engineers and developers to develop creative solutions for customers.
Share knowledge gained from troubleshooting issues with the global Red Hat knowledge management system.

4+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance.
Good understanding of Kubernetes / OpenShift architecture.
Troubleshooting and debugging experience in distributed and containerized environments.
Basic understanding of Linux storage subsystem.
Experience with Containers (Podman, CRI-O, Docker).
Extensive experience managing Linux-based systems in a production environment.
Ability to read programming languages, such as golang or Python.
Native or business-level language skills in Japanese and proficient written and verbal communication skills in English.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
Flexible working hours.
Professional development opportunities.
Health insurance.
Paid time off.

Software Maintenance Engineer

Key skills