Digital Health Solutions Associate Consultant

Role Overview

• Support informatics and digital health solution design (e.g., feasibility, technical requirements, clinical requirements, network diagrams, solution connectivity, workflow analysis) for DHSE.
• Ensure to drive client success initiatives throughout the sales process, ensures proper scope and handoff to the Digital Delivery Team, and helps manage the post deployment success of clients.
• Spend 75% of their time conducting workflow workshops at client sites and 25% conducting client demonstrations.
• Serve as an expert consultant in technical discussions of architecture and integration or articulation of the practical and operational details of informatics and Digital Health offerings.
• Responsible for creating framework for data analysis, workflow assessments and insights to customers.
• Responsible for creating tools (e.g., SOW) conducting solution demonstrations, performing workflow designs, and standardizing delivery.
• Drive integration of Digital Health Solutions offerings into key customer objectives.
• Articulate vision for improvement and diagnose technical issues or roadblocks in customer projects across executives and technical decision makers.
• Share best practices related to efficiency and accuracy that promote functionality of the Digital Health Solution offerings while enhancing customer satisfaction and goal achievement.
• Work with Digital Health Solutions Executive and during contract execution phase, to ensure proper sales to project management handoff occurs, client receives updated communication on project kickoff calls, and project resources are assigned.
• Facilitate the translation of what the sales team scoped within the SOW, delivered to the client, and expectations for installation with the COE team.
• Support Digital Health Solutions Project Management Team with updates to solution design if needed.
• Serve as an expert consultant in overall AlinIQ workflow and solution discussions, ensuring client expectations are met post implementation, delivery, and acceptance from the client.
• Aid and act as a valuable resource in training programs designed to educate Abbott representatives in the value of AlinIQ within the diagnostic cycle.
• Collaborate with marketing and Product Portfolio teams to deliver voice-of-customer feedback to further enhance AlinIQ solutions and offerings.
• Acts as internal advocate for the customer and cultivates internal Abbott relationships to drive business objectives.

Requirements

• Bachelor's Degree
• 4 years’ sales or consulting experience
• Laboratory Diagnostics experience strongly preferred
• Understand workflow and improvement
• Strong understanding of how technology drives value in healthcare.
• Experience in building business on current accounts and creating new profitable accounts.
• Understands IT technology within Hospital Environment.
• Proficient in client facing solutions demonstrations and presentations
• Ability to travel 75%

Benefits

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• an affordable and convenient path to getting a bachelor’s degree.