Key skills
Sales
About this role
Role Overview
- Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency.
- Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations.
- Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution.
- Support the resolution of customer requests by facilitating service requests to operational back office teams.
- Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures.
- Drive proactive sales/referral conversations through our phone channel.
- Support customers' financial health through consultative conversations.
Requirements
- High School Diploma or equivalent (Required)
- 2 or more years customer service (Required)
- Proficient in Federal Banking Regulations
- Proficient in using a computer with MS Windows for work-related tasks
- Internet download speed of at least 100 Mbps
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account
- Dental and vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs including holiday pay and paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Robust wellness program with financial incentives