Propose and support improvements to processes and tools;
Participate in internal innovation and institutional development groups;
Foster partner relationship practices in accordance with SLAs;
Act in accordance with institutional norms, policies and values;
Knowledge of the access management discipline: analyze solutions based on standardized procedures and work with moderate guidance;
Analyze and respond to support tickets;
Automate legacy systems and integrate them into new projects;
Contribute to automation initiatives to increase productivity;
Implement improvements to access management flows and processes;
Facilitate internal team training and keep the knowledge base up to date;
Participate in agile ceremonies (planning/review) and prioritize critical situations;
Communicate system failures and delays to the relevant areas;
Control and review access matrices;
Support periodic access reviews;
Work on products and processes from other areas with a focus on identity and access management;
Manage individual and team ticket queues according to SLAs.

Meal and food allowance: assistance for purchasing meals and groceries
Home office/hybrid allowance: monthly stipend for employees working from home or in a hybrid model
Childcare / babysitter reimbursement: monthly reimbursement for daycare, nursery or babysitter expenses
Mobility allowance: support for transportation expenses
Profit-sharing (PPR): performance-based compensation that allows employees to share in Unicred's results
Group life insurance: financial protection and assistance
Private pension plan: support for long-term planning, with company co-contribution
Health insurance: medical and hospital care coverage for you and your dependents
Dental care: coverage for you and your dependents
English Pass: digital English learning platform for personal and professional development
Wellhub (Gympass): access to gyms and studios nationwide
Zenklub: platform offering psychologists and self-development content for you and your dependents
Holiday gift basket: provided to help you organize a special moment
Birthday day off: one day off during your birthday month to celebrate
Child's birthday day off: one day off during your child's birthday month to celebrate with family
Maternity leave: 180 days (six months)
Paternity leave: 20 days

Identity and Access Management Analyst – Mid-level

Key skills