Key skills
Risk Management
About this role
Role Overview
- Manage calculation spreadsheets, prepare controls and compile data;
- Conduct research related to credit recovery, configure charts and dynamic, interactive dashboards;
- Provide high-quality service to cooperative members and cooperatives within the system through available channels;
- Monitor the credit recovery portfolio and delinquency indicators;
- Support the development of internal regulations and policies;
- Contribute to training and instructional materials;
- Track requests across the credit recovery cycle and monitor service quality;
- Participate in developing improvements to the credit recovery workflow;
- Support recovery campaigns and action plans;
- Operate in compliance with institutional policies, standards and values.
Requirements
- Higher education in progress in Business Administration, Accounting or related fields;
- Experience in credit recovery processes, including analysis of delinquent portfolios, collection strategies and formalizing agreements;
- Knowledge and skills in multichannel collections (phone calls, WhatsApp Enterprise, email);
- Experience in vendor management and risk management;
- Knowledge of products and services offered by financial institutions;
- Intermediate Microsoft Office proficiency.
Benefits
- Meal and grocery allowance: assistance for purchasing meals and food
- Home office/hybrid allowance: monthly stipend for employees working from home or under a hybrid model
- Childcare reimbursement (nursery / babysitter): monthly reimbursement for nursery, daycare or babysitter expenses
- Mobility allowance: financial support for transportation expenses
- Participation in Results (PPR): strategic remuneration allowing employees to participate in Unicred's results
- Group life insurance: financial protection and assistance for added security and peace of mind
- Private pension plan: support to plan for a more secure future, with company co-contribution
- Health insurance: access to medical and hospital care for you and your dependents
- Dental insurance: coverage for you and your dependents
- English Pass: digital English learning platform for personal and professional development
- Wellhub (Gympass): access to gyms and studios nationwide
- Zenklub: platform offering psychologists and self-development content for you and your dependents
- Holiday gift basket: provided to help you create a special moment
- Birthday day off: one day off during your birthday month to celebrate
- Day off for your children's birthdays: one day off during your children's birthday month to celebrate with family
- Maternity leave: 180 days (six months)
- Paternity leave: 20 days