Partner with engineering on experimentation frameworks and structured model testing
Convert high-level business problems into detailed epics and user stories with clear acceptance criteria
Create flow maps and workflow diagrams to communicate business logic, automation rules, and agent behavior
Break down AI and automation initiatives into incremental, deliverable features aligned with PI objectives
Ensure requirements address edge cases, data dependencies, and workflow impacts across enterprise and RCM users
Participate in SAFe Agile ceremonies, including backlog refinement, sprint planning, and stand-ups
Own JIRA epics and stories from concept through release
Triage and prioritize bugs, especially those related to AI output accuracy and automation reliability
Perform functional validation and assist in model output certification before release
Partner with Product Launch, Training, Support, Implementation, and RCM Operations to ensure successful feature rollout
Manage alpha and beta programs, gathering structured feedback to improve AI performance and usability
Act as a change agent promoting intelligent automation and measurable efficiency improvements across customer workflows
Requirements
5+ years of experience in healthcare technology, with strong knowledge of medical billing and revenue cycle operations
Deep understanding of claims lifecycle, denials, payer policies, coding, modifiers, and appeals
Experience defining functional requirements in the form of user stories, process flows, and structured business logic
Basic working knowledge of SQL and ability to use data to support prioritization and validation
Foundational knowledge of AI/ML concepts, including: Large Language Models (LLMs), Agentic workflows and orchestration frameworks, Model evaluation metrics (precision, recall, accuracy), Prompt engineering for structured, reliable outputs
Ability to collaborate effectively with AI engineers on model behavior, testing, and refinement
Strong analytical thinking, problem-solving skills, and attention to detail
Experience working in Agile environments (SAFe preferred)
Familiarity with Jira, Confluence, and Google Suite
Experience working across distributed teams and time zones
Tech Stack
SQL
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters