Country Director – Digital & Technology Services

Role Overview

• Set the strategic direction for Expleo’s Digital & Technology Services across a portfolio of UK and global accounts.
• Use a consultative engagement approach to position and deliver Expleo’s value proposition to new and existing clients.
• Ensure high-quality delivery that meets or exceeds gross profit targets and client expectations.
• Intervene proactively in delivery challenges, managing escalations and protecting both client satisfaction and Expleo’s reputation.
• Oversee and challenge account growth plans, ensuring we continuously expand value and footprint within key clients.
• Shape and propose solutions that address client business drivers, ensuring they are technically robust, commercially sound, and value-adding.
• Partner with Sales and Engagement Managers through the entire sales lifecycle – from pre-sales and solution design to client review meetings and renewals.
• Identify and develop upsell and cross-sell opportunities across our service portfolio.
• Own the end-to-end operational performance of the UK Digital & Technology Services portfolio, including revenue, margin, utilisation, cost control, and delivery efficiency.
• Define and continuously evolve the operating model across onshore, nearshore, and offshore locations, ensuring consistency and scalability.
• Establish and manage clear delivery, financial, and operational KPIs; ensure performance is tracked, reviewed, and actioned.
• Drive continuous improvement in processes, tooling, and ways of working to improve productivity, quality, and profitability.
• Lead the Digital & Technology Services organisation, ensuring the right structure, capabilities, and capacity to meet current and future demand.
• Hire, develop, coach, and retain senior talent, fostering a culture of empowerment, accountability, and high performance.
• Build strong, collaborative relationships across regions, functions, and business lines to deliver integrated, standardised solutions for clients.

Requirements

• Bachelor’s degree (or equivalent work experience) in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Project Management qualification (e.g. PRINCE2, PMP, or similar).
• Management qualification or equivalent years of demonstrable leadership experience.
• One or more relevant industry certifications in project, programme or service management.
• Additional relevant courses, certifications or an MBA are desirable but not essential.
• Strong track record managing multi-shore delivery models (onshore, nearshore, offshore) in a consulting or services environment.
• Exceptional client management skills at executive level, including building trusted relationships with C‑suite stakeholders (CEO, CIO, CTO, etc.).
• Demonstrated success in designing and executing business-wide solution strategies that drive growth and improve profitability.
• Deep experience supporting pre-sales, shaping complex solutions, and turning business opportunities into successful, profitable engagements.
• Strong strategic thinking and problem-solving skills – able to spot trends, identify opportunities, and convert them into actionable plans.
• Excellent communication and influencing skills – highly articulate and credible with internal and external stakeholders at all levels.
• Strong financial acumen – comfortable with budgets, forecasting, and financial performance management.
• Demonstrated experience fostering a culture of collaboration, inclusion, and high engagement across diverse teams.

Tech Stack

• PMP

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy
• enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work