Director, Technology Customer Success
Texas, United States of America
Full Time
3 hours ago
$123,000 - $150,700 USD
No H1B
Key skills
AnalyticsProject Management
About this role
Role Overview
- Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
- Managing and reporting delivery risks and issues
- Managing user acceptance testing and release plans
- Managing communications with stakeholders, business transition team, and business and IT management
- Maintaining thorough understanding of product features and functionality
- Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
- Ensuring positive account and client sentiment
- Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space
Requirements
- IT Project management w/concentration on software delivery management
- Demonstrated expertise in CRE applications
- Business analysis and requirements gathering
- Cross functional team coordination
- Relationship management and communications
- Proven ability to navigate in a large matrix organization
- Excellent attention to detail
- Self-motivated, able to set priorities and work autonomously
- Customer service focus
- Knowledge of real estate industry preferred.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay