Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints.
Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals.
Resolves more complex complaints escalated by customer/sales force.
Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
Enter orders in SAP, attached documents and send acknowledgments