Responsible for providing world class customer service to Medical Devices customers and Field Sales Agents
Timely and successful handling of inbound calls and electronic inquiries
Maintain positive & productive customer centric relationships
Process requests from customers and sales teams including orders, returns, and inquiries
Create and maintain cases in Salesforce for all service-related activities

Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry)
Proficiency in MS Office tools (Outlook, Excel, Word)
Experience or Proficiency in Salesforce and SAP strongly recommended
Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally
Excellent oral and written English communication skills are required. Other languages are a plus
High School Diploma. Associate degree or Bachelor’s degree preferred

Customer Care Representative

Key skills