Deliver world class customer service and problem resolution skills at new and existing client sites.
Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
Respond within SLA requirements to break/fix service requests.
Collaborate with regional and national service team members to identify and resolve complex problems.
Periodically assist Product Implementation Team with installation of new automation.
Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
Be a highly responsible professional who can perform work independently with little supervision.
Maintain professional appearance in line with company policy.
Periodic travel outside of the local region and overnight stays may be required.
Weekend and holiday coverage as well as occasional overtime may be required.
Organize and maintain company supplied tools and inventory.
Timely reporting of expenses through Concur.
Willingness to extend themselves beyond the specified workday as required by the situation.

Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology plus 3-5 years of experience in a field service role
Highly motivated to provide superior customer care
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required
Proficient knowledge of Microsoft Office is required
Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
Knowledge of setup and use of routers and switches
Ability to locate and edit configuration and XML files within a file structure
Understanding of ghosting and re-imaging processes
SQL knowledge a plus
Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems
Proficiency with digital multi-meters and voltage/amperage testers.

A fleet vehicle
Corporate credit card for travel and expenses
Company issued laptop and phone for business use
Tool kit containing standard and specialty tools need for servicing of automation
A comprehensive suite of benefits.

Field Service Technician

Key skills