Lead the Onboarding Journey: Take full technical ownership of the customer relationship immediately following the sale, moving them from initial setup to a fully operational production environment.
Architect Data Pipelines: Design and implement complex data ingestion strategies using Gravwell Ingesters, focusing on efficient normalization and parsing.
Detection Engineering: Collaborate with customer security teams to build, test, and deploy advanced queries and alerting logic to identify threats and system anomalies.
Systems Engineering: Provide expert-level guidance on Linux system tuning, storage optimization, and resource management to ensure Gravwell clusters perform at peak efficiency.
Mission Support: Act as the primary technical point of contact for complex troubleshooting, helping customers navigate deep-tier technical hurdles in their environments.
Develop Technical Tooling: Write custom shell scripts, utilities, and automation workflows to streamline deployment and data manipulation tasks.
Feedback Loop: Act as a conduit between the customer and our core Engineering team, translating real-world usage challenges into prioritized product features.

3–5+ years in a highly technical role such as Security Engineer, SIEM Administrator, or Site Reliability Engineer (SRE).
Linux Power User: You should be comfortable living in the terminal. Deep knowledge of Linux internals, file systems, and performance tuning is a must.
Scripting & Automation: Proficiency in Shell scripting, Python, or Powershell for system management and tasks.
Detection Mindset: Strong understanding of security frameworks (MITRE ATT&CK) and the ability to translate TTPs into functional search queries and alerts.
Log Mastery: Experience with regex, JSON manipulation, and structured/unstructured data normalization.
SIEM Expertise: Hands-on experience managing or deploying enterprise-grade platforms (e.g., Splunk, Elastic, QRadar, or specialized syslog-ng/fluentd architectures).
Project Leadership: Ability to manage an onboarding timeline and guide multiple stakeholders through a technical mission.

Customer SIEM Engineer

Key skills