Act as the primary and independent client contact for the full 12-month licence period
Run kick-off meetings, align on scope, objectives and success metrics
Translate client briefs into clear internal direction for the delivery team
Oversee the development of bespoke HCP intelligence platforms
Ensure accurate analysis of HCPs using publicly available evidence linked at individual level
Guide prioritisation, segmentation and scoring frameworks (clinical, scientific, digital) aligned with client strategy
Support delivery of the platform and lead onboarding discussions thereafter
Drive ongoing engagement post-delivery to ensure clients extract maximum value from the platform
Identify additional needs, optimisation opportunities and organic growth within accounts
Contribute to account planning, forecasting and KPI tracking
Proactively identify risks or gaps and propose solutions
Support or lead RFIs/RFPs and contribute to pitch activity where required
Attend client meetings in the UK and Europe as needed

Bachelor’s degree (2:1 or above) with a strong academic record
2–5 years’ experience working with pharmaceutical clients
Proven ability to manage client relationships independently
Strong commercial awareness and ability to identify growth opportunities
Excellent written and verbal communication skills
Strong literacy and numeracy skills
Meticulous attention to detail
Strong organisational and administrative skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working autonomously while contributing positively to a collaborative team
People-orientated approach with confidence to act as a trusted adviser

Account Manager

Key skills