In Customer Service, you are the first point of contact, problem solver, and trusted advisor for our customers.
You ensure that our software runs smoothly in day-to-day operations and that issues are not only resolved but also understood.
You work closely with the team and have a direct impact on the quality of our solutions.
By systematically evaluating log files and customer systems, you identify disruptions and clearly isolate causes to software or infrastructure.
You detect incidents quickly, prioritize them based on technical criteria, and ensure sustainable resolution.
Via our customer portal you manage tickets independently and competently support users with questions about using our software.
In close exchange with Development, the Cloud team and Consulting, you bring in customer feedback and actively drive improvements.
You document solutions and findings in a structured way, creating a reliable knowledge base for customers and colleagues.

Completed vocational training or degree in an IT-related field
Practical experience in IT support, customer service or a comparable role, and confident use of ticketing systems
Knowledge of Windows Server and Microsoft SQL Server, and an understanding of business/financial contexts
Structured working style, strong customer orientation, decisiveness under pressure, and pronounced problem-solving skills
Very good German language skills and good English skills for communication in an international environment

Flexible working time models, home office, workation, time-credit account (e.g., for a sabbatical)
Support for personal and professional development, international career opportunities, cross-group advancement prospects, diverse training offerings, and development reviews
Open communication, informal first-name culture, team spirit, respect, appreciation, and regular team and company events
Onboarding program, Employee Assistance Service, company bike leasing (JobRad), employee offers/discounts, and company pension scheme
45 days of annual leave per year
Health bonus

Customer Service Engineer – IT Engineering

Key skills