Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
Provide leadership in the development and execution of the business vision
helping customers transform their business and derive measurable business value from their IT investment.
Utilizes technical and business skills to lead complex cross
functional activities that have a high impact on the services business.
Provides mentoring and guidance to peers and lower level employees.

Typically 12+ years to demonstrate mastery of Service Business Management
Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
High knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Unique mastery and recognized authority in area of responsibility
Need solid technical, and state-of-the-art functional, or business knowledge
Highly developed problem solving abilities
Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations
Strong skills in exercising independent judgment
Ability to correctly design reports and interpret their output
Highly developed project/ program management and change management skills
Solid understanding of business planning methods and business acumen
Excellent presentation skills
Highly developed negotiation/ influencing skills.

Senior Services Product Manager

Key skills