Amazon Connect Engineer

Role Overview

• Analyze, recommend, and design end-to-end Amazon Connect architecture
• Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap
• Document Amazon Connect architecture, including architectural decisions and design artifacts
• Coordinate projects with vendors to expand and enhance business-critical systems
• Assist in the initial design and development of new applications surrounding Amazon Connect
• Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms
• Translate business needs into long-term technical solutions
• Gain a comprehensive understanding of requirements and effectively communicate them to software design teams
• Work independently to design and develop Amazon Connect products or major enhancements to existing platforms
• Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers
• Design, develop, and maintain code using .NET, Java, React, and Terraform
• Analyze and troubleshoot legacy code that may have limited documentation
• Adhere to sound software engineering practices and programming standards
• Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards
• May lead an Amazon Connect focused development team in the design of highly complex software systems
• Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges
• Ensure project completion from a technical architecture perspective
• Perform feasibility analyses for potential future projects and present recommendations to management
• Perform other duties and responsibilities as assigned

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
• 2 years of relevant professional experience
• Progressive experience designing and implementing Amazon Connect solutions
• Strong experience in software development using .NET, Java, React, and Terraform
• Experience designing and documenting software architecture, including design documents and interface control documents (ICDs)
• Demonstrated ability to translate business requirements into scalable technical solutions
• Strong understanding of systems integration, multi-platform environments, and legacy system modernization
• Ability to work independently and manage technical responsibilities across multiple projects
• If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Tech Stack

• Java
• React
• Terraform
• .NET

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement