Software Engineer Level II – ServiceNow Developer

Role Overview

• The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions.
• The candidate will engage with Business Analyst and SME to perform detailed requirement analysis.
• The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.
• Design, architecture, maintenance, and enhancement of Catalog items.
• Create and maintain the current state of the ServiceNow platform architecture documentation.
• Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects.
• Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.
• Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Requirements

• Solid 3-5 years experience in ServiceNow development.
• Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
• Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
• Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
• Experience in working on automation and integrations in ServiceNow with API, Integration Hub/Orchestration, and other similar technologies.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Knowledge of ITIL methodologies and processes is a plus.
• Experience in Customer Service Management (CSM) is a plus.
• Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus.
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
• Must be willing to work night shift.

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Employees can work remotely