Key skills
SQLAI
About this role
Role Overview
- Build AI CX agents that process all incoming tickets
- Review AI agent performance and real customer interactions to ensure automation handles more cases efficiently while maintaining high quality and customer satisfaction
- Identify patterns across conversations and use them to improve agents, workflows, and self-serve experiences
- Build, refine, and actively manage AI-driven support logic
- Proactively expand automation into new areas to reduce manual work and increase system coverage
- Support customers on complex, sensitive, or edge-case issues that require manual investigation
- Handle escalations and high-stakes scenarios with care and ownership
- Follow issues through until there is a real resolution
Requirements
- 4+ years or equivalent depth of experience of customer-facing experience in a technology-enabled startup environment
- Bonus: Background in credit, fintech, or other regulated environments
- Bonus: Familiarity with SQL for pulling data and identifying trends
Tech Stack
- SQL
Benefits
- Offers benefits