Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
Comply with and ensure department compliance with Company health, safety and environmental policies

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork
Must be responsive to all customer issues at all times
Must be willing & able to travel at short notice

Field Service Technician I

Key skills