Drive strategic technical direction across the organisation, focusing on systemic reliability improvements.
Help define the standard for engineering excellence at Xero and lead initiatives to grow technical capabilities.
Evolve the technical architecture of our software.
Implement strategic capacity forecasting and performance optimisation to ensure critical systems accommodate growth without service degradation.
Simplify complex challenges and champion innovation and automation while designing expert-level tools and frameworks that significantly reduce manual toil.
Ensure the reliability, availability, and performance of products through proactive engineering and deep partnership.
Actively mentor and elevate the SRE capabilities of the wider organisation, setting code quality and best practices.

Extensive career background in site reliability engineering, combined with advanced software engineering skills.
Expert-level knowledge of distributed systems, cloud platforms, and microservices architecture.
Skilled in designing and implementing expert-level automation frameworks and tools (not just one-off scripts).
Exceptional ability to mentor and guide others, fostering a culture of SRE excellence across the organisation.
Excellent communication and presentation skills, capable of influencing technical strategy across the organisation.
Proactive in identifying and driving opportunities for improvement by regularly reviewing delivery and production metrics.
Proven ability to translate ambiguous problems into actionable work and exercise strategic decision-making under pressure during critical incidents.

Principal Engineer – Site Reliability, SRE

Key skills