Part of a 10-member team responsible for supporting our IT landscape in the distribution grid.
Act as the first point of contact for internal users, receiving incidents and requests related to the network community’s energy systems.
Document, resolve, or escalate these issues to the technical product teams.
Provide regular training on internal systems and coordinate with other teams.
Participate in a structured on-call rotation to ensure 24/7 operation of our systems.
Serve as a specialist for our eCount application in the area of Oracle databases.
Laptop and company mobile phone provided.
Frequent on-site meetings during the onboarding phase; thereafter approximately one to two team meetings per month.

Completed IT vocational training or degree with relevant professional experience.
Broad technical understanding, enjoyment of troubleshooting, and a high level of initiative.
In-depth knowledge of the Oracle database environment, e.g., SQL, PL/SQL, SQL tuning (analyzing execution plans, adjusting SQL profiles, etc.).
Ideally experience with metering solutions (Robotron eCount).
Experience handling 1st and 2nd level support requests.
Independently develop PowerAutomate scripts to automate processes.
Strong customer and service orientation.
Independent and meticulous working style.
Business-fluent German (at least C1) and very good English skills (at least B2 level).

Flexible working hours, 37-hour week and 30 days of vacation.
Combination of home office and on-site presence — travel time is counted as paid working time.
Parental leave for both mothers and fathers is fully supported.
We offer numerous internal health programs, a high-quality canteen with subsidized meals, and access to a family service (e.g., support finding childcare).
Take advantage of "Workation" and work up to 20 days per year from within the European Union.
Attractive collective agreement-based compensation – Christmas bonus – performance-related pay – capital-forming benefits – company pension scheme – worldwide group accident insurance.

Grid Support Center Engineer – Database Focus

Key skills