Digital Product Manager

Role Overview

• Ensures a data-driven approach to prioritize “building the right thing”
• Relentlessly focused on ongoing measurement and optimization of digital experiences
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market
• Leverage market and competitive insights, customer needs, and internal business priorities
• Align digital product vision across other enabling functions to establish an integrated delivery roadmap
• Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities
• Integrate digital products, platforms, and capabilities to drive business value through an enhanced user experience
• Advocates for the reusability and modernization of digital platforms and capabilities
• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle
• Leverages Discovery to evaluate the best ideas with customer centricity skillset
• Enable the cross-channel strategy (e.g., web, mobile, voice, in person)
• Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams
• Develops north star metric (NSM) to connect business outcomes to customer value
• Continuously measures actual results against target NSM

Requirements

• Digital Product Management experience
• Expertise on the critical interdependencies among product model system elements that help and hinder performance
• Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities, internal and external customer needs
• Strong customer centricity to implement strategies and techniques for positive customer experiences
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects
• Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks
• Preferred skills: product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law