Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services
Delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution
Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency
Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality
Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements
Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements
Holiday work is expected.

1+ years of crisis intervention experience required
Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist
1+ years of EAP, Behavioral Health or Social Services experience preferred
Experience working with diverse populations
Familiarity with brief therapy models and Motivational Interviewing
Call Center work experience preferred
Ability to establish and maintain rapport quickly to develop a high level of customer trust
Experience in facilitating patient/client positive behavior change
Strong computer and literacy skills
24x7x365 call center coverage needed, holiday coverage may be required
Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Clinical Counselor, Employee Assistance Program – Overnight Shift

Key skills