Associate Supply Operations, Kannada

Role Overview

• Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis.
• Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls.
• Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.
• Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
• Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
• Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement.
• Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
• Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
• Report regularly on community performance, identifying trends and areas for improvement.
• Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines.
• Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
• Develop strategies to expand the host and contributor base to new markets and languages.
• Work on initiatives to grow active users and enhance the overall user experience & host growth.

Requirements

• Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.
• 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Must be fluent in Kannada & English (Read, Write & Speak).
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.