New Patient Consultant

Role Overview

• Assisting new patients in initiating their CCRM Fertility journey
• Understanding patient options and ensuring a seamless transition into care
• Serving as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience
• Registering patients into the electronic medical record system
• Adhering to HIPAA regulations and maintaining patient confidentiality at all times
• Answering incoming calls to aid the patient in scheduling a new patient appointment
• Communicating information regarding CCRM’s physicians, services, and successes to potential patients
• Obtaining necessary information from patients, including referral source, demographics, and insurance
• Working in EMR-system to ensure all patient data is properly inputted and up-to-date
• Sending consent forms via DocuSign to both patients and partners
• Communicating with physicians, clinical/front office staff as needed to address patient questions or concerns
• Maintaining and tracking internal forms and spreadsheets as directed by supervisor
• Attending all staff and in-service meetings
• Other duties as assigned

Requirements

• High School Diploma or GED required.
• 1+ year experience in large volume inbound call center preferred
• 1+ year experience in healthcare field preferred.

Benefits

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)