Manage system administration, including user permissions, custom objects, workflows, and profiles.
Configure, maintain, and optimize the Creatio CRM system to support marketing, sales, and customer service operations.
Develop and implement workflows, automation, and integrations to enhance efficiency and align with business objectives.
Identify and troubleshoot technical issues, implementing solutions to minimize disruptions.
Monitor and analyze CRM performance metrics, generating insights and identifying areas for improvement.
Maintain accurate, clean, and up-to-date customer data, ensuring compliance with data protection regulations.
Identify and resolve data anomalies, maintaining high data integrity.
Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
Provide end-user support, troubleshooting issues, and driving system adoption.
Conduct training sessions, create documentation, and establish standards for CRM usage.
Work closely with sales, marketing, and operations teams to align CRM strategies with business objectives.

Bachelor’s degree in Business Administration, Information Systems, or related field (equivalent experience may substitute)
CRM administration experience (e.g., Microsoft Dynamics, Creatio)
Previous experience in Salesforce
Experience working with sales and operational teams to implement CRM requirements
Strong background in CRM configuration, workflows, automation, and data management.

CRM Administrator

Key skills