Onboarding of new customers, including analysis of development potential together with the responsible Account Management
Proactive customer communication, e.g., conducting regular check‑ins and ensuring our customers derive maximum value from our solutions
Development and implementation of individual success plans to secure long‑term customer retention
Close collaboration with vendors to stay up to date on products and solutions and to pass insights on to internal teams
Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level representatives
Requirements
Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
Several years of experience in Account Management, Customer Success Management or project management — ideally within a corporate IT environment
Experience working with Cisco Systems and other vendors
Desirable: Certification as a “Cisco Customer Success Manager”
Strong customer orientation, excellent communication skills and strategic thinking
Fluent German, good command of English
Benefits
Performance bonuses and employment under a collective bargaining agreement in a stable and growing industry
Company car, including private use
Participation in the corporate share program, including subsidised free shares and support for company pension provision
Flexible working time models (e.g., part-time, flexitime) and mobile/remote working
Access to an external employee advisory platform for all life situations (e.g., advice for caring relatives, childcare options, support with private or professional issues)
Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career — and much more!