Customer Success Manager

Role Overview

• Onboarding of new customers, including analysis of development potential together with the responsible Account Management
• Proactive customer communication, e.g., conducting regular check‑ins and ensuring our customers derive maximum value from our solutions
• Development and implementation of individual success plans to secure long‑term customer retention
• Close collaboration with vendors to stay up to date on products and solutions and to pass insights on to internal teams
• Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level representatives

Requirements

• Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
• Several years of experience in Account Management, Customer Success Management or project management — ideally within a corporate IT environment
• Experience working with Cisco Systems and other vendors
• Desirable: Certification as a “Cisco Customer Success Manager”
• Strong customer orientation, excellent communication skills and strategic thinking
• Fluent German, good command of English

Benefits

• Performance bonuses and employment under a collective bargaining agreement in a stable and growing industry
• Company car, including private use
• Participation in the corporate share program, including subsidised free shares and support for company pension provision
• Flexible working time models (e.g., part-time, flexitime) and mobile/remote working
• Access to an external employee advisory platform for all life situations (e.g., advice for caring relatives, childcare options, support with private or professional issues)
• Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
• Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career — and much more!