About this role

Identifying system issues, investigating the cause, and applying agreed resolutions.
Supporting and development of payroll (ResourceLink) and other HR systems.
Creative input into system projects.
Challenging ideas to encourage innovative change.
System upgrades and testing.

High levels of IT literacy, data analysis and interpretation.
Ability to problem solve to reach resolution of issues.
Ability to influence to reach desired outcomes.
Ability to train and support colleagues and customers in using systems to ensure knowledge transfer.

Experience of working in an ICT helpdesk type role, providing technical support and guidance resolving queries as necessary.
Experience of system administration and development of a system which contains sensitive and confidential information.
Experience of reviewing and improving systems and processes.
Experience of delivering ICT training to work colleagues and customer.
Educated to GCSE qualifications standard, to include Maths and English at Grade C or above, or equivalent.

System Development Officer – Payroll

Key skills