Customer Service Intern

Role Overview

• Primarily be focused on order entry process including ensuring order accuracy, documentation accrual and customer communication of order status
• Send out information to customers to support Sales and Customer Care requests
• Work in multiple software systems to document order and customer information.
• Call customers to ensure requested information was received.
• Responsible for answering phones to back up Sales and Customer Service activities.
• Provide general support and clerical activities as required to conduct daily business.
• Complete acknowledgement process to confirm order shipment for customers.
• Complete special projects as assigned by Department Managers.
• Be able to work in a team environment and with multiple departments in the company.

Requirements

• Pursuing a bachelor’s degree in marketing, Communications, Business, or related field required.
• Experience in developing strong work ethic with coursework, professional networks, or internships preferred.
• Ability to read, analyze and interpret the English language.
• Superior communication skills, both verbal and written.
• Must possess basic math skills.
• Experience in developing strong work ethic with coursework, professional networks, or internships, flexibility, and fluidity to thrive within a rapidly evolving environment, demonstrate project management capabilities, and strong attention to detail.
• Familiar with Outlook, CRM, Excel, and other software tools.