Manage the end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
Own and manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
Monitor extensions (EXTs) and follow up on unpaid or failed payments.
Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
Maintain full visibility of check-ins, check-outs, and pending payments across markets.
Identify data gaps and propose improvements to enhance data quality and operational efficiency.
Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
Classify and review VIP clients according to internal standards and ensure proper tagging in the system.

Private Health Insurance with ALAN
Flexible retribution with Payflow
UKIO Anniversary gift
Team buildings and office events
Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
An amazing internal culture and no dress code!
International working environment with many different nationalities!

Junior Sales Operations Administrator

Key skills