Customer Service Representative

Role Overview

• Handle incoming phone calls and provide support related to member eligibility, prescription benefits, claim payment questions, patient billing inquiries, payment plans, scheduling, and general service needs
• Research and resolve inquiries while delivering an exceptional service experience through clear communication, accuracy, and education

Requirements

• 2 years Customer service experience required
• Previous customer service or call center experience required
• Healthcare or health-insurance experience preferred
• Previous customer service or call center experience strongly desired
• Strong verbal communication and active listening skills
• Empathetic, patient, and service-oriented mindset
• Ability to multitask and problem-solve in a fast-paced environment
• Comfortable working both independently and as part of a team
• Basic computer and data entry skills

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.